Pink Cactus Waxing

TO OUR VALUED GUESTS Your appointments are very important to all members of our team. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request 48 hours notice for adjustments to your appointments and for cancellations. All of our policies are designed to benefit our guests and to provide the best quality of service for our established and future clientele. CANCELLATION POLICY FOR OUR VALUED GUESTS Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations, the following fees will be applied to your card or alternatively billed out to you: Notification given at least 48 hours prior to your appointment will receive no charges. Notification given less than 24 hours prior to appointment time will result in a 50% charge of reserved service amount. Failure to call or show up for your appointment will result in a 50% charge of reserved service amount. If you show up more than 15 minutes late for your appointment, your services may be rescheduled or altered to fit the remaining time. If this happens you will still be responsible to pay for the full amount of the services reserved. CONFIRMATION EMAILS AND TEXT NOTIFICATIONS As a courtesy, we will send out an email and a text to confirm your service appointments three business days prior to your appointment date. We do understand how easy it may be to forget an appointment; therefore, all of our appointments are confirmed 72 hours prior via email and text for your convenience. We also send an additional reminder 24 hours in advance. Please make sure that we have your current email address and cell phone number on file so that we may be in contact with you. It remains your responsibility to remember your appointment dates and times and to arrive on time. Please help us service our guests better by providing enough notice to avoid the cancellation fees. We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment.